Frequently Asked Questions

How can I pay my rent?

We make it as easy and convenient to pay your rent. We offer online payments through your tenant portal or you can mail a check to our PO Box. We DO NOT accept cash payments.

What is the address of your PO Box to send rent to?

If you are mailing your rent, you can mail it to PO Box 36160 Hoover AL 35244. Please note that we base our late fees off of the stamped date.

Is the deposit refundable?

Yes, the security deposit will be refunded after a resident moves out and the house is inspected for any resident-related damage. If there has been damage to the home that is not normal wear and tear, the repair amount will be deducted from the initial security deposit paid. We follow the Landlord-Tenant resident Law for each state in regards to the time it takes to refund any security deposit.

Can I pay out of pocket for a maintenance issue that is not being repaired?

You will not be reimbursed if you choose to pay out of pocket. We recommend you reach out to your Property Management Team for an update or ETA to your work order. Please know you may not withhold rent as per your lease agreements. We also use certified vendors to complete the repairs to guarantee the work. If they use their own vendor or pay out of pocket work is not guaranteed and any further repairs that may arise from it will be the resident's responsibility.

Will I get an eviction if I owe only the current month of rent?

The resident signed a lease agreement specifying rent is due on the first of each month and we allow a grace period before the late fees accrue. However, after the grace period and late fee accrues, we may post an eviction notice if you are unresponsive and have not communicated your payment plans. We will follow the state law for non-payment which might include a Notice to Pay post on the door. A posting at the property has an additional charge.

Is a security deposit required?

Yes, we require a security deposit equal to one month's rent as well as the first-month’s rent in order to move in.

What are your tenant requirements?

We generally require our tenants meet the following criteria, although we can make special exceptions in certain cases:

• The tenant must earn 3 times as much income as the cost of the rent (must submit either bank statements, paychecks, or Section 8 voucher)
• Minimum 550 credit score
• Good Landlord references
• No recent evictions/ foreclosures/ bankruptcies in the past 5 years.

Is there an application fee?

Yes, the application fee is $39.95 and is non-refundable.

• Anyone who is 18-years-old or older must submit their own application.

Who is responsible for paying for repairs and maintenance requests?

Owners are responsible for all usual maintenance such as roof, plumbing, electrical, and any structural work that needs repair as long as it was not the result of resident misuse. Residents will be responsible for work that was caused by misuse, such as holes put in sheetrock, toilets clogged by toys, feminine products, etc.

Do you have a rent-to-own program?

We do not have a rent-to-own program at this time, but it is something we are considering for the future.

Do you accept Section 8 tenants?

Yes, we currently are accepting Section 8 applicants.

Are pets allowed?

Yes, pets are allowed. There is a pet fee of $250 per pet. This fee is non-refundable. We allow a maximum of 2 pets as long as they are not on the dangerous animal list.

• Breeds not allowed: Pitbull, Boxer, Chow, Husky, Rottweiler, German Shepard, Doberman Pinscher, or any type of venomous reptile (rattlesnakes, cobra, coral snakes, Gila monster, etc.)